customer service

How do I order?
 

• Order Online:
  Use the links on the left side of the page to choose your products and then
  click check out in the top toolbar to check out.
• Order via Phone:
  Pick what you want and call us toll free at 1-866-294-8074.
• Order with Money Order:
  Select MONEY ORDER as the payment type when you check out.  We will
  ship your goods once we receive your money order.
• Mail Order:
  Print a mail order form HERE and fax or send it to us.
  Sign up for our catalog.

  
 toll free (24 hours): 1-866-294-8074
 (US and Canada only) 
 
 customer service: 651-251-1028
 m-f: 9-5 central
 yourbuds@soul-flower.com  

 RETURNS:
 Soul-Flower.com
 P.O. Box 14267 
 St Paul, MN 55114-0267 

Are people happy with your goods and service?
We think so! Read about it here.

Is it safe to use my credit card here?
Super safe! This web site is secured using an SSL Digital Certificate. It is 100% safe to use your Visa, Mastercard or American Express. 

When will I get my stuff?
You will get it fast...in about 5 business days. Your goods will ship within 48 business hours (or you will be notified) and you will receive them within 3 days from shipping. Yippee! If you want your stuff even faster, you can pay for Express mail (overnight delivery in most parts of the US). 

What are the shipping charges?
We use US Priority mail with delivery confirmation for most regular shipments. Priority Mail is always $7.50 for continental U.S. shipments, no matter how much you order. Other delivery options are shown below and are calculated at checkout based on weight. International Shipping will be calculated at checkout and is based on location and weight.

Soul-Flower Delivery Options Regular Delivery (get it in 5-10 business days)   2-Day Delivery (get it in 2-3 business days)   Overnight Delivery* (get it in 1-2 business days) $3 (1st Class Mail – for stickers & patches only)   Order Weight Shipping Charge   Order Weight Shipping Charge $7.50 (Priority Mail – for all other merchandise)   Up to 2 lbs $20   Up to 2 lbs $50 2 to 4 lbs $24 2 to 4 lbs $54 4 to 6 lbs $28 4 to 6 lbs $58 6 lbs and up $32 6 lbs and up $62 *not available for PO Boxes, APO, FPO, International or School Campuses.

Do you have a size chart?

 

Our products are designed and manufactured by a number of different companies, so sizing is always different based on the product. While this chart gives you a general idea of how our sizing works, please refer to the individual products for actual sizing specifications. all measurements are in inches Junior's Sizing small medium large x-large       Women's Sizing x-small small medium large x-large     Traditional Sizing 0-2 4-6 8-10 12-14 16-18 20-22 24-26 A.  Chest 30-32 32-34 34-36 36-38 40-42 44-48 48-50 B.  Waist 22-24 24-26 26-28 30-32 32-34 36-40 40-42 C.  *Low Waist 30-32 32-34 34-36 38-40 40-42 44-48 46-50 D.  Hips 32-34 34-36 36-38 40-42 44-46 48-50 52-54 E.  Inseam (varies by item)       x-large (1X) xx-large (2x) xxx-large (3X)         Plus Sizing *Low Waist is the measurement between your waist & hips. Most of our pants and skirts are made to fit at the low waist.

Can I return my item?
Yes. Within 45 days of receipt of your order, you may return any full-priced, unused item to Soul-Flower for a merchandise refund, merchandise credit or full-value exchange. If you purchased sale merchandise, the unused item may be returned for an exchange or merchandise credit only.

Please indicate the reason for your return, include the packing slip or order number with your return, and send to the address below. You will need to pay shipping to us for all returns/exchanges. We will pay for shipping back out to you for exchanges.

Soulflower
attn: returns
P.O. Box 14267
St Paul, MN 55114-0267
USA

Do you have a catalog? Can you send me one?
We do! Join our mailing list to receive one. You can also join our email list to get monthly updates and special offers.

What is your Security / Privacy Policy?
If you have any questions about our policies, we can be reached via e-mail at yourbuds@soul-flower.com or by telephone at 651-251-1028.

Soul-Flower.com collects customer information so that we can provide our services and products to our customers. When you give us your information, it is entered securely into our databases and cannot be accessed by other parties. We use a secure server to transfer and receive financial information. When asking for credit card or other sensitive information, we always redirect you to a secure server using 128-bit Secure Socket Layers (SSL) encryption to ensure all of your personal information remains secure while placing an order.

If you request and receive an email newsletter from us about our products, special offers, etc. and you do not wish to receive email from us in the future, please let us know by sending us an email at the above address or calling us at the above telephone number. You can also click the link in our newsletters to opt out of future mailings. We will promptly remove you from our email list. We do not share, rent or sell email addresses.

If you supply us with your telephone number, you will only receive telephone contact from us regarding orders you have placed. We do not share, rent or sell telephone numbers.

If you supply us with your postal address, you may receive our mail order catalog. If you do not wish to receive our catalog, please let us know by sending us an email or calling us and we will promptly remove your name from our mailing list. We occasionally share addresses with like-minded companies. If you wish to not to have your name shared, please email or call to provide us with your name and address and we will be sure your name is removed from future mailings.

Upon request we offer visitors the ability to have inaccuracies corrected in their contact information. Consumers can have personal information corrected (change of name, address, etc.) by sending us e-mail at the above address or calling us at the above telephone number.

If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out of any new uses.

Do you sell wholesale?
Soul-Flower.com is primarily a retail store, but do have a few items designed exclusively by Soul-Flower.com that are available for wholesale purchase to qualified buyers. For wholesale information, please email Peggy with your Company Name and Federal Tax ID or call her at 515-299-0984 for details.